Shipping And Returns Policy

1. DELIVERY 

We deliver your order to you, the buyer, at the address provided by you on the order form. We use services of DHL Services for delivery. 

Our quotes for delivery the following: 

- if the sum of purchase is less then 100 euro – standard shipping will be 10 euro. 

- if the sum of purchase is more then 100 euro – standard shipping will be free. 

We deliver internationally. The delivery time to most number of countries usually takes 3-5 business days from the date of sending the order by our Store and effecting payment. To some countries the delivery may take longer. Please note, any dates quoted for delivery of goods are approximate only and we shall not be liable for any delay in delivery of goods however caused. 

Please note, you are responsible for assuring that the product can be lawfully imported to the destination country. You are the importer of record and must comply with all laws and regulations of the destination country. 

Orders that are shipped to countries outside of the Poland and countries of European Union may be subject to import taxes, sales taxes, customs duties and fees levied by the destination country. YOU MAY BE ASKED TO REMIT ANY SUCH CHARGES UPON DELIVERY OF THE PRODUCT. We do not cover any additional charges for customs clearance.

  2.  RETURNS

We use courier service to deliver to your address. 

Nevertheless, you must examine goods on arrival. We will refund the full purchase price including postage and packing of an item, which is delivered in a damaged or faulty condition.

Alternatively, at your option, we will replace the item with the same or a similar product (subject to stock availability). 

If a product is damaged or faulty, please contact us at once and no later than 14 days of receipt, or of the fault developing, and we will arrange a refund or replacement as you request. Sometimes the product specifications from the manufacturer may change, in which case, if you request a replacement, we will do our best to offer you a substitute of the same or better quality at the same price.

We reserve the right to refuse to issue a refund/replacement item and to recover the cost of the returns delivery from you in the event that the item is found to have suffered damage after delivery or has been used or has signs of use. This does not affect your statutory rights.

Please contact us if you have any questions regarding delivery/returns:

email: info@reakiro.shop

 phone: +48124004235

 or by “Contact us” form